We make every piece to order and on demand. We print the fabric first, cut and sew, package your order with great care, then ship you your items. Since each piece is custom made, please expect your piece to ship within 2-4 weeks. Right now due to covid we are experiencing delays in shipping and you may possibly wait up to 6 weeks in some cases. If you wish to have an order by a specific due date, please let us know and there will be an additional fee to expedite your order.
For international shipments, delivery time varies by shipping method and order location.
Please be aware, for all international orders, there may be an additional importer tax charged by certain countries when the order is shipped through customs. PENNINGTON'S PATTERNS is not responsible for orders that are lost or delayed in shipment or in customs. We cannot refund these items. If you contact customer service we may be able to remake them or issue you a credit.
RETURNS AND REFUND POLICY
Many of the products offered by PENNINGTON'S PATTERNS are custom made and all sales are final. This is the only way you can get the fantastic clothing at a fraction of the price you normally pay for custom clothing and accessories. We do not accept refunds or exchanges. If you want to place a big order, we suggest you sample with us first or contact customer support, to see how much you can save. If you have questions please email us at firstname.lastname@example.org.
Credit Cart Chargebacks: PENNINGTON'S PATTERNS pays an additional fee on every chargeback. For this reason, we ask that if you have an issue to contact us directly before issuing a chargeback or to cancel your chargeback and work with us on the issue.
PENNINGTON'S PATTERNS takes CDC-recommended steps in our office and manufacturing facilities. You may experience delays due to the number of orders being processed and extended lead times for shipping many of which are imposed by our delivery partners, including and not limited to UPS, USPS, FedEx and DHL. Please check with your carrier for accurate delivery information.